Legal
Privacy Policy
Truckaxic ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit truckaxic.com (the "Site") or use our dispatch-related services (the "Services"). By using the Site or Services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
a. Information You Provide Directly
- Contact & Quote Requests: Name, company name, email address, and other details submitted through our quote request form or contact forms.
- Onboarding & Account Information: Business details, operating authority (MC/DOT numbers), insurance information, equipment type, and related carrier documentation, if you engage our Services.
- Communications: Records of correspondence when you contact us by email or through the Site.
b. Information Collected Automatically
When you visit the Site, we may automatically collect:
- IP address, browser type, device information, and operating system
- Pages viewed, time spent on pages, referring/exit pages, and click patterns
- Approximate geographic location (based on IP address)
- Cookies and similar tracking technologies (see Section 5 below)
c. Information from Third Parties
We may receive information about you from brokers, factoring companies, or other business partners in connection with providing dispatch Services.
2. How We Use Your Information
We use the information we collect to:
- Respond to quote requests and inquiries;
- Provide, operate, and maintain dispatch, load-finding, rate negotiation, paperwork, and IFTA/permit Services;
- Communicate with you about your account, loads, rate confirmations, and service updates;
- Improve and personalize the Site and our Services;
- Analyze usage trends and monitor Site performance;
- Comply with legal, regulatory, and contractual obligations; and
- Detect, prevent, and address fraud, security issues, or technical problems.
We do not sell your personal information to third parties.
3. How We Share Your Information
We may share your information with:
- Brokers & Shippers: As necessary to book loads, negotiate rates, and complete freight transactions on your behalf.
- Factoring Companies: If you use factoring services coordinated through us, relevant invoicing and billing information may be shared.
- Service Providers: Third-party vendors who assist with website hosting, analytics, email delivery, or administrative support, under confidentiality obligations.
- Legal & Regulatory Authorities: When required by law, subpoena, or governmental request, or to protect our rights, property, or safety, or that of others.
- Business Transfers: In connection with a merger, acquisition, financing, or sale of all or a portion of our business, in which case personal information may be transferred as part of that transaction.
4. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations (such as recordkeeping requirements under transportation regulations), resolve disputes, and enforce our agreements.
5. Cookies & Tracking Technologies
The Site may use cookies and similar tracking technologies to enhance user experience, analyze Site traffic, and understand where visitors come from. You can control cookie preferences through your browser settings; disabling cookies may affect certain Site functionality.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights & Choices
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of your personal information, subject to legal or contractual retention requirements;
- Opt out of certain marketing communications; and
- Object to or restrict certain processing of your information.
To exercise any of these rights, please contact us using the information in Section 10 below.
8. Children's Privacy
The Site and Services are intended for business use by adults operating in the trucking and logistics industry. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the revised policy on this page with an updated "Last Updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the updated Policy.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us at:
Truckaxic
Balcones Drive STE 100
Austin, TX 78731, USA
Email: info@truckaxic.com